Terms & Conditions

Last updated: July 2026

Cancellation Policy

Bookings open 7 days in advance.

Cancellation windows

  • Cancel at least 12 hours before class for morning sessions.
  • Cancel at least 6 hours before class for afternoon sessions.

Late cancellations

  • Membership: session forfeited.
  • Drop-in: non-refundable.

No-show

If you do not attend without cancelling, the session is deducted with no refund.

Waitlist

If you’re moved from the waitlist into class, you’ll receive a notification. If you’re unable to attend, please cancel immediately to avoid penalties.

Late arrival

Doors lock 5 minutes after class begins. Late arrivals cannot join for safety reasons. No exceptions.

Hot Room Safety Policy

Your wellbeing is our highest priority. Hot movement places additional demands on the body. Please listen carefully to your body throughout class.

You are encouraged to:

  • Take breaks whenever needed.
  • Leave the room if you feel unwell.
  • Inform your instructor immediately if you experience dizziness, nausea, chest discomfort, blurred vision, or difficulty breathing.
  • Hydrate before, during, and after class.
  • Bring your own water bottle.

It is completely acceptable to rest in Child’s Pose or quietly step outside the room if necessary. There is no expectation to finish every movement. Listening to your body is part of the practice.

Health Disclaimer

Please consult your healthcare provider before participating if you:

  • Are pregnant
  • Have cardiovascular disease
  • Have uncontrolled high blood pressure
  • Have recent injuries or surgeries
  • Have heat intolerance
  • Experience frequent fainting
  • Have any condition that may be worsened by exercise or elevated temperatures

If unsure, please speak with your physician before attending.

Studio Etiquette

  • Please arrive 10–15 minutes before class.
  • Please respect fellow members by minimizing conversations once class begins.
  • Clean any equipment used after class.
  • Bare feet or grip socks are recommended depending on class type.

What to Bring

  • Water bottle
  • Grip socks (recommended for Pilates classes)
  • Comfortable workout attire

Rental mats and towels may be available depending on availability.

Participation Agreement

By booking and attending a class at Room 36, you acknowledge that:

  • You are voluntarily participating in physical exercise.
  • Exercise involves inherent risks, including but not limited to muscle soreness, dehydration, dizziness, falls, strains, and heat-related illness.
  • You accept responsibility for participating within your own physical limits.
  • You agree to immediately stop exercising if you experience pain, dizziness, nausea, or any unusual symptoms.
  • You understand instructors may offer guidance but are not medical professionals.
  • You release Room 36, its instructors, employees, and affiliates from liability for injuries or medical conditions arising from participation, except where caused by negligence under applicable law.

Heat Acknowledgement

I understand that Room 36 conducts classes in a heated environment. I acknowledge that exercising in heat may increase the risk of:

  • Dehydration
  • Fatigue
  • Dizziness
  • Heat exhaustion
  • Increased heart rate

I agree to:

  • Stay hydrated
  • Listen to my body
  • Rest when needed
  • Notify the instructor immediately if I feel unwell

Medical Consent

I confirm that:

  • I am physically capable of participating.
  • I have disclosed any relevant medical conditions if requested.
  • I understand participation is at my own risk.

Photography & Media

Occasionally photos or videos may be taken for promotional purposes. Please let our front desk know before class if you do not wish to appear in any media.

Membership Policy

  • Memberships and class packages are non-transferable.
  • Cannot be shared.
  • Cannot be exchanged for cash.
  • Expire according to the package purchased.
  • Extensions may only be considered in exceptional circumstances (e.g., medical reasons supported by documentation).

Personal Belongings

Room 36 is not responsible for lost, stolen, or damaged personal belongings. Please keep valuables with you or use any provided storage areas.

© 2026 Room 36. All rights reserved.